Return & Cancellations
Cancellation
Orders can only be cancelled by calling NJ Jewels directly. Cancellation requests through WhatsApp, social media, email, or other channels will not be considered.
- Cancellation is only possible before the order has been dispatched.
- Once an order has been dispatched, it cannot be cancelled.
- Once the order has been delivered, cancellation is not applicable.
- Please keep your order number available when calling.
Returns & Exchanges
We carefully inspect and securely pack every order before dispatch. Returns are only accepted in the case of an incorrect, damaged, or defective item received.
Returns will not be accepted for:
- Change of mind
- Personal preference
- Incorrect size selected by the customer
- Minor variations in colour or appearance due to screen/display settings
- Products that have been worn, used, altered, scratched, damaged, or tampered with
- Missing or damaged original packaging
- Any item without its original tags/packaging
- Clearance or specially discounted items
Return Requirements
If you receive a damaged, defective, or incorrect item, you must call NJ Jewels within 24 hours of delivery.
Returns will not be processed through WhatsApp messages, social media DMs, or email.
The product must be returned in its original condition, packaging, tags, and accessories. Our team will review the issue before approving a return or exchange.
Please do not send any product back without speaking to our team and receiving return instructions first.
Important
All return and cancellation requests are subject to verification and approval by NJ Jewels. Refusal of delivery without contacting our team does not constitute a return or cancellation.
For all return or cancellation requests, please call us +92 303 4123479.
